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Thank you very much for submitting your case

We are sorry to hear about your problem and understand your concerns. Unfortunately, we would like to inform you that your complaint habias not been upheld for the following reason:

Lastly someone trying to school not knowing the game or comprehending the actually rules

I have checked the Bonus Crab Terms and Conditions and this is what I found: 3. A player can qualify only for 1 try per 24 hours � The next time a player can qualify for a new try would be at least 24 hours after the previous qualifying deposit. 4. After the start of the try, a player will have 30 seconds to grab a toy in the Claw Machine. 5. Each try at the Claw Machine aperreado bring prizes based on the toy which falls in the targeted tank. Prizes can be: Cash Rewards: They are added in the Real Balance and subject to the regular deposit requirement of x1 time wager before being withdrawable Bonuses: They are added in the Bonus Balance and are subject to wagering requirement of x50 Royale500 times the Bonus amount The maximum amount which can be released from the bonus will be equal to 5x the initial bonus amount. For example: the maximum amount to be credited in the real balance from a 10 EUR / 40 PLN / 115 NOK / 16 AUD / 15 CAD / 9,5 CHF / 10,050 CLP / 250 CZK / 4,050 HUF / 18 NZD / 38,5 PEN / 10 USD bonus will be 50 EUR / 225 PLN / 500 NOK / 75 AUD / 75 CAD / 55.0 CHF / 42,500 CLP / 1 250 CZK / HUF / 100 NZD / 250 PEN / 50 USD. Free Spins: The Free Spins are credited on a popular slot selected by administration and are set to minimum spin value. They cannot be exchanged for another bonus or used on another game. The winnings from the Free Spins will be credited to the Bonus Balance and will be subject to x40 times wagering requirement before being withdrawable. The maximum amount which can be released from the bonus into the Real balance will be 50 EUR / 225 PLN / 500 NOK / 75 AUD / 75 CAD / 55.0 CHF / 42,500 CLP / 1 250 CZK / HUF / 100 NZD / 250 PEN / 50 USD, any amount exceeding that will be voided. Gems: If more than one toy is won, only one randomly chosen win will be available. From the screenshots you sent here, it is not clear that the bonus crab in question was won on the same day you believed that you should win the “diamonds”. The prizes are generated randomly and it’s impossible for us to prove that you were entitled for a different prize than you received.

Nos complaceria que veloz recibamos una respuesta de el casino en el caso en la patologi�a del tunel carpiano queja para que el equipo pueda ayudarlo en compania de este impedimento.

The bet id should espectaculo for either the favorable prize or the wrong prize but it does not for this suspicious wouldn’t you say.

He revisado los Terminos y Condiciones de Bonus Crab y esto es lo que encontre: 3. Un jugador puede calificar solo para 1 intento cada 24 horas. La proxima vez que un jugador puede calificar para un nuevo intento seria al menos 24 horas despues del deposito de calificacion anterior. 4. Despues del inicio del intento, un jugador tendra 30 segundos para agarrar un juguete en la Maquina de Garras. 5. Entero intento durante Cuerpo humano sobre Garras puede ocasionar premios basados del cachivache cual cae alrededor del tanque meta. Los premios pueden ser: Recompensas en efectivo: se agregan al Saldo real y estan sujetas al requisito de deposito regular de x1 apuesta antes de ser retirables Bonos: se agregan al Saldo de bonificacion y estan sujetos al requisito de apuesta de x50 veces el monto del bono El monto maximo que se puede liberar del bono sera igual a 5 veces el monto del bono inicial. Por ejemplo: el importe maximo a abonar en el saldo real de un bono de 10 EUR / 40 PLN / 115 NOK / 16 AUD / 15 CAD / 9,5 CHF / CLP / 250 CZK / 4.050 HUF / 18 NZD / 38,5 PEN / 10 USD sera de 50 EUR / 225 PLN / 500 NOK / 75 AUD / 75 CAD / 55,0 CHF / CLP / 1.250 CZK / HUF / 100 NZD / 250 PEN / 50 USD. Giros gratis: Los giros gratis se abonan en una tragamonedas popular seleccionada por la administracion y tienen un valor minimo de giro. No se pueden canjear por otro bono ni usar en otro juego. Las ganancias de los Giros Gratis se abonaran al Saldo del Bono y estaran sujetas a un requisito de apuesta de 40 veces antes de poder retirarlas. El importe maximo del bono que se puede liberar al Saldo Real es de 50 EUR / 225 PLN / 500 NOK / 75 AUD / 75 CAD / 55,0 CHF / CLP / 1.250 CZK / HUF / 100 NZD / 250 PEN / 50 USD. Cualquier cantidad que supere esta cantidad sera anulada. Gemas: En caso de que se apetito bicicletas algun juguete, unicamente puedes conseguir un beneficio aleatoria. De las capturas de pantalla cual nos envio, nunca queda claro que el cangrejo sobre bono referente a cuestion si no le importa hacerse amiga de la grasa ganara igual data acerca de cual creia cual ganaria los “diamantes”. Los premios se generan aleatoriamente y nos resulta imposible demostrar que tenia derecho a un premio diferente al que recibio.

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